Return Policy

Please review our return policy.

Returns and Warranties

Return Policy

If you are not satisfied with a product, contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 15% restocking fee. Global inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Global reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only.

Shipping and Handling

Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please call Customer Service at (305)887-5541. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.

Excluded Products

Please note that some products, such as the following, are non-returnable: Custom-cut, custom built or special items such as matting, slings, cranes, prefab offices, buildings, mezzanines, and assembled lockers; regularly stocked items such as generators, pressure washers, water and trash pumps, snow throwers, radio headsets, striping paint, line stripers, floor care machines, vacuums, custom fabric chairs, forklifts and more. Leased and hazardous items are also not returnable. Contact Customer Service for a complete list of excluded items.

How to Return

Online & Call in Returns:

Call Customer Service at (305)887-5541 to process your return.

Please have the following information on hand when calling or using our Online Returns Center:

Customer name
Invoice number
Serial number (if applicable)
Reason for return

Limitations of Liability

In no event shall AC Industrial or any of its subsidiaries or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty Limitations

Except as specifically set forth herein AC Industrial makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and conformity to models or samples. Some states do not allow limitations on implied warranties so these limitations may not apply to you. The warranties set forth herein give you specific legal rights and you may have other rights that vary from state to state.

Prices and quotes are subject to change without notice. AC Industrial is not responsible for typographical errors.

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